JOB DESCRIPTION
| Position | NOC Analyst |
| Location | Gurgaon |
| Experience | 4+ Years |
| Number of Openings | 2 |
| Shift Timings | 24*7 Shifts |
Key Responsibilities:
- Working knowledge of NOC Monitoring Tools.
- Provide first level 24x7x365 escalation support for CampusEAIs customers Internal and External.
- Answer customer calls and provide high level of service.
- Technical knowledge and proficiency with Networking Techniques, Server OS and basic troubleshooting.
- Maintain a good understanding of all NOC processes and implement them appropriately.
- Knowledge on ITIL Framework would be preferred.
- Document all calls and equipment issues with a high degree of detail.
- Proactively monitoring the alerts on tool and follow ITIL Incident Management process.
- Use various utilities nslookup, ping, traceroute, browser, etc. to quickly verify reported events.
- Use remote administration software Terminal server, Remote desktop, Telnet, etc. to verify and false positive events.
- Monitor all production networks, servers, applications and services through a centralized monitoring console.
Desired Skills:
- Excellent analytical, problem solving and technical troubleshooting skills.
- Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.
- Experience on ITIL and Service Management concepts primarily Change, Incident and Event Management would be an added advantage.
- Able to work in a 24*7 rotational shifts.