JOB DESCRIPTION
| Position | Wintel Admin L3 |
| Location | Gurgaon |
| Experience | 8+Years |
| Number of Openings | 5 |
| Shift Timings | 8:00 AM-5:00 PM (EST) |
Roles & Responsibilities:
- Windows Operating systems support
- L3 level experience in Windows Operating systems support
- Good Experience in Terminal servers (Admin mode) & Windows Clustering,
- Basic knowledge on Storage, Networking, Firewall and backup Applications/devices
- Experience in VMware components
- Performance and/or network trace analysis for Servers
- Working knowledge in Scripting and Automation
- Problem solving Capability in IBM, HP and Dell Hardware.
- Problem determination and resolution within SLA’s
- Should be able to Perform Root Cause Analysis for the incidents
- Should be able to do Capacity Planning
- Handle L2/L3 technical escalations
- Ability to acquire new skills & keep them updated
- Work with Local & Global Teams
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and business knowledge
- Mentor and train other team members
- Willing to Work on Shifts based on the projects need
- Microsoft and other technical/industry certifications desirable.
- Proactive and clear communication skills
- Quality and Process Knowledg